CASE STUDY
Saving a toy manufacturer £250,000 per year
Manufacturing & Engineering • Consultancy Service
By reviewing our customer’s processes, the JAG UFS team saved them £250,000.00 per annum in import duty and VAT
Customer requirements

JAG-UFS was asked to review the processes in place at a major toy manufacturer for their sample shipments.

The customs rule for samples states that samples should be mutilated making the product impossible for resale into the open market.

The JAG UFS solution

JAG UFS wrote to the local customs officer and represented the customer in the meeting. It was clear that the salesman’s samples being imported from the Far East prior to bulk orders would be deemed pointless if the samples were mutilated.

The argument was made that, which company in their right mind would buy from a mutilated sample and not seeing the completed product.

After hours of deliberation it was agreed that a high tack label with “SAMPLE ONLY, NOT FOR RESALE” would be placed on the packaging or product, if an attempt was made to remove this label it would deface the product or ruin the packaging.

Results

Customs granted a ruling that the customer would be allowed to import up to 60 items of each sample duty free. This had never been considered by the customer and with the representation of JAG UFS, saved the customer over £250,000.00 per annum in import duty and VAT.

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“Thank you everyone for making the process such a success. I know you all worked very hard behind the scenes to make it go so well and get them through customs. We really appreciate it.”
“I am very impressed with the service. You have no idea how refreshing it is to work with a freight forwarder that is so efficient. Usually it’s like getting blood from a stone.”
“I have had the pleasure of using JAG UFS for over 12 years now. They are a very friendly, professional business and are a pleasure to deal with.”
“Your competitive approach with regards to delivery has enabled us to remain competitive with our pricing and we are gently increasing our market share. Thank you.”
“Thank you. for your attention to our matters, I know that our business is small, but your service has been excellent.”
“They bend over backwards to help and deliver, where no one else can!”
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