CASE STUDY
Airfreight import from China
Project Cargo • Air Freight
Lights, camera, action... JAG UFS performs for major TV show; express shipping of staging and production equipment from Shenzen to London.
Customer requirements

Our customer provides staging and production equipment for major TV shows. Our customer approached us with a project which was running to very tight deadlines.

The materials were being manufactured in Shenzhen, China and the final delivery point was to mainland Europe. Our customer needed to pay all duties and taxes in UK prior to final delivery to destination. Then the shipment needed to be delivered with deadline for a major television production.

The JAG UFS solution

Our London Heathrow office liaised with our Shenzhen office and discussed the ready dates and possible options to arrival London Heathrow.

Knowing there are no direct flights from Shenzhen to London we prepared two options for the customer.

Firstly, a deferred flight option with departure dates, estimated arrival days. This was a cheaper option but due to the urgency another option was given.

Secondly, transferring the shipment to Hong Kong on a dedicated vehicle and sending on a direct flight, saving more than two days on arrival compared to deferred flight.

Once customer confirmed which service was required, we planned a dedicated truck to be at our premises on the day of arrival, to take direct to Europe.

On arrival into UK, as we have our own customs ERTS warehouse, we immediately transferred the shipment to our warehouse and customs cleared the consignment whilst in our possession of cargo to avoid unnecessary delays.

Results

Communication with our customer is vital, at every stage of the process JAG UFS communicated with our customer, which allowed them to arrange their team of engineers to meet the shipment at destination.

The shipment arrived on time.

Customs clearance within 30 minutes.

Goods loaded onto dedicated truck and arrived at the TV Studios in London the day before deadline and met the customer’s engineers the following morning.

All goods delivered within deadline.

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“Thank you everyone for making the process such a success. I know you all worked very hard behind the scenes to make it go so well and get them through customs. We really appreciate it.”
“I am very impressed with the service. You have no idea how refreshing it is to work with a freight forwarder that is so efficient. Usually it’s like getting blood from a stone.”
“I have had the pleasure of using JAG UFS for over 12 years now. They are a very friendly, professional business and are a pleasure to deal with.”
“Your competitive approach with regards to delivery has enabled us to remain competitive with our pricing and we are gently increasing our market share. Thank you.”
“Thank you. for your attention to our matters, I know that our business is small, but your service has been excellent.”
“They bend over backwards to help and deliver, where no one else can!”
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UK Head Office
London Heathrow
Unit 2, Felthambrook Industrial
Centre, Feltham, Middlesex.
TW13 7DU. England
Far East Head Office
Shenzhen, China
Room 02, 11/F, Block East, Coffee Loft
Office, No 12069 Shennan Road,
NanShan District, Shenzhen, P.R. China
USA Head Office
Atlanta, USA
5520-C Old National Highway
College Park, Atlanta,
GA 30349, USA
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