Knowing there are no direct flights from Shenzhen to London we prepared two options for the customer.
Firstly, a deferred flight option with departure dates, estimated arrival days. This was a cheaper option but due to the urgency another option was given.
Secondly, transferring the shipment to Hong Kong on a dedicated vehicle and sending on a direct flight, saving more than two days on arrival compared to deferred flight.
Once customer confirmed which service was required, we planned a dedicated truck to be at our premises on the day of arrival, to take direct to Europe.
On arrival into UK, as we have our own customs ERTS warehouse, we immediately transferred the shipment to our warehouse and customs cleared the consignment whilst in our possession of cargo to avoid unnecessary delays.